The short version: at least 12 roof replacement or storm-damage leads in your first 90 days live, or 100% of your money back. Here is exactly how that works.
When the 90 days start
On the day your line goes live, meaning the first day missed calls forward to your assistant. Not the day you sign. We agree the start date with you before you pay, so the 90 days can fall in your busy months.
What counts as a lead
A call counts toward the 12 when all five of these are true:
- We captured the caller’s name, callback number, and property address.
- The address is inside the service area you gave us.
- The caller owns the property or makes the decision about it.
- They need a roof replacement, have storm or insurance damage, or have a leak on an older roof.
- They said yes to you contacting them for an inspection or estimate.
On top of that, the summary reached your phone within 60 seconds of the call ending, and each household counts once, however many times they call.
“An older roof” means a roof at or past the age we agree with you before you start. For most shingle roofs that is around 15 years.
What does not count
Repair-only calls, existing customers, suppliers, wrong numbers, and spam. You still get a summary for every one of them. They just aren’t part of the 12.
Each summary is also ranked interested or not interested, to help you decide who to call first. That ranking does not decide the count. Only the five conditions above do.
How the count is kept
From our call log. Every summary we count is one you received by text, with its date and time, so you can check any of them. You get the running count every month.
Your part
Keep call forwarding turned on, the way we set it up together, for the full 90 days.
If fewer calls come in
Before you start, we set the 12 against the missed calls your own phone records show. If fewer calls forward during the 90 days than those records showed, the 12 goes down in the same proportion. For example, if half as many calls forward, the target becomes 6.
How to claim a refund
Email us within 14 days after day 90. We go through the call log together, and if the count is under the target, we send 100% of what you paid within 10 business days. No store credit and no partial refund.
After the 90 days
You decide whether to keep it running, month to month. There’s no long-term contract.
Questions about any of this: Book a call at floulexgrowth.com/call, or reply to any email or text we have sent you.